In the outdoor industry, fleece is often marketed for its technical properties, including the ability to trap warm air, draw away cold air, and provide breathability. However, it is important to note that some of these claims are exaggerated or misleading in practice.

Polartec® Alpha has truly unrivaled functionality as a stand-alone fleece. Its unique characteristics of an open knit lattice with lofted fibers delivers an unparalleled warmth-to-weight ratio while keeping bulk and weight to an absolute minimum. The open knit lattice provides the freedom to move effortlessly and unrestricted, and allows for effective heat/moisture transfer. Polartec Alpha truly sets the new standard for an active insulation fleece midlayer.

Since 2019, our fleeces have undergone extensive testing over thousands of miles on the trail, with hikers speaking highly of their performance and durability. The collective experience and positive feedback should offer insight into the minimal drawbacks of its ultralight construction.

As with any outdoor apparel, it's important to consider the pros and cons when choosing the right gear. By understanding fabric characteristics, users can maximize the benefits while taking appropriate measures to ensure its longevity and performance.

To extend the lifetime of your garment, always store and wash inside the included SENCHI BAG.

Machine wash cold, delicate cycle, tumble dry low or lay flat to dry. Do not bleach, dry-clean, iron, use fabric softener, or machine-wash with agitator (unless stored in Senchi Bag).

The Senchi Bag is also designed to mitigate the release of clothing fibers into the water column. While it is not a comprehensive solution to the problem of microplastics, it serves as a proactive measure to minimize impact.

Eligible Repairs: We offer repairs for minor damage such as rips, snags, or loose seams. If the damage is repairable, we will fix it for you at no cost within the first 90 days after purchase.

After 90 Days: For damage occurring after the first 90 days, we will assess the repair and offer an affordable repair service. Repair costs will vary based on the extent of the damage and shipping.

How to Request a Repair: Please email us at info@senchidesigns.com with your order # and photos of the damage. We will guide you through the process, including sending the item to us for inspection and repair.

Turnaround Time: Repairs typically take 2-4 weeks, depending on the complexity and volume of requests.

We typically ship out 3 times a week from our shop.

Please note, during new drops, there may be longer than normal shipping times due to a high volume of orders.

Domestic

USPS: 3-5 business days.

International

DHL, UPS (fast/reliable): 5-10 days.

USPS (slow/affordable): 10-30 days.

Times may vary depending on your customs office acceptance and clearance of your package. You will be notified when your order ships from our warehouse and you will be given a tracking number.

Any import fees, duties, or taxes are the responsibility of the customer and not covered by Senchi Designs. These charges are determined by each country’s customs regulations.

Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.

At this time, we are unable to accept any direct pick-ups or drop-offs.

Yes, we offer free ground shipping to US & CANADA on orders over $150 (before tax)

Exchanges: Due to high demand and frequent sellouts, we are unfortunately we are unable to offer exchanges at this time.

Returns: We accept return requests within 14 days of the delivery date.

To initiate a return, please visit our Return Portal and follow the instructions.

Once your return is approved, please ship your order back within 4 working days to ensure your return is processed.

If you need further assistance or have additional questions please reach out to us at info@senchidesigns.com.

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Return Policy:

Please ensure that items are unworn, unwashed, and in original condition with mesh bag and labels attached.

The customer will be responsible for return shipping costs using our provided label.

Items marked "Final Sale" and are ineligible for return or exchange.

Senchi Designs is not responsible for lost, misrouted, or damaged returns.

If your item is returned with visible dirt, debris (e.g., deodorant, pet hair), or strong odors (e.g., fragrance, smoke) that cannot be easily cleaned, it will be sent back to you and considered final sale and non-returnable.

Any orders placed to a freight-forwarding non-residential address are subject to cancellation. These types of addresses are often associated with gray-market activities or resale purposes, which is why we must remain cautious. Thank you for your understanding.

Refunds to your original payment method will be processed within 5-7 business days after we receive your return.

No, refunds are only processed to the original payment method used for the purchase.

Please contact us at info@senchidesigns.com with your order number and a photo of the damage location as well as the packing slip.