FAQ
In the outdoor industry, fleece is often marketed for its technical properties, including the ability to trap warm air, draw away cold air, and provide breathability. However, it is important to note that some of these claims are exaggerated or misleading in practice.
Polartec® Alpha has truly unrivaled functionality as a stand-alone fleece. Its unique characteristics of an open knit lattice with lofted fibers delivers an unparalleled warmth-to-weight ratio while keeping bulk and weight to an absolute minimum. The open knit lattice provides the freedom to move effortlessly and unrestricted, and allows for effective heat/moisture transfer. Polartec Alpha truly sets the new standard for an active insulation fleece midlayer.
Since 2019, our fleeces have undergone extensive testing over thousands of miles on the trail, with hikers speaking highly of their performance and durability. The collective experience and positive feedback should offer insight into the minimal drawbacks of its ultralight construction.
As with any outdoor apparel, it's important to consider the pros and cons when choosing the right gear. By understanding fabric characteristics, users can maximize the benefits while taking appropriate measures to ensure its longevity and performance.
To extend the lifetime of your garment, always store and wash inside the included SENCHI BAG.
Machine wash cold, delicate cycle, tumble dry low or lay flat to dry. Do not bleach, dry-clean, iron, use fabric softener, or machine-wash with agitator (unless stored in Senchi Bag).
The Senchi Bag is also designed to mitigate the release of clothing fibers into the water column. While it is not a comprehensive solution to the problem of microplastics, it serves as a proactive measure to minimize impact.
Eligible Repairs: We offer repairs for minor damage such as rips, snags, or loose seams. If the damage is repairable, we will fix it for you at no cost within the first 90 days after purchase.
After 90 Days: For damage occurring after the first 90 days, we will assess the repair and offer an affordable repair service. Repair costs will vary based on the extent of the damage and shipping.
How to Request a Repair: Please email us at info@senchidesigns.com with your order # and photos of the damage. We will guide you through the process, including sending the item to us for inspection and repair.
Turnaround Time: Repairs typically take 2-4 weeks, depending on the complexity and volume of requests.
DELIVERY
We typically ship out 3 times a week from our shop.
Please note, during new drops, there may be longer than normal shipping times due to a high volume of orders.
Domestic
USPS: 3-5 business days.
International
DHL, UPS (fast/reliable): 5-10 days.
USPS (slow/affordable): 10-30 days.
Times may vary depending on your customs office acceptance and clearance of your package. You will be notified when your order ships from our warehouse and you will be given a tracking number.
Any import fees, duties, or taxes are the responsibility of the customer and not covered by Senchi Designs. These charges are determined by each country’s customs regulations.
Due to high volume of orders we cannot combine orders. Please be sure to place all desired items in the cart before checking out.
At this time, we are unable to accept any direct pick-ups or drop-offs.
Yes, we offer free ground shipping to US & CANADA on orders over $150 (before tax)
RETURNS
Visit our Return & Exchange Portal and follow the instructions. You can choose to:
- Return for a refund to your original payment method
- Exchange for a different size or another item
- Use Shop Now for immediate store credit and shop right away
- Use Shop Later to receive store credit for a future purchase
We accept returns within 30 days of order fulfillment.
Please ensure that items are unworn, unwashed, and in original condition with mesh bag and labels attached.
Items marked "Final Sale" and are also ineligible for return or exchange.
The customer will be responsible for return shipping costs using our provided label. To start your authorized return, please visit our Return Portal with your order # and the zip code associated with the order.
Senchi Designs is not responsible for lost, misrouted, or damaged returns.
If your item is returned with visible dirt, debris (e.g., deodorant, pet hair), or strong odors (e.g., fragrance, smoke) that cannot be easily cleaned, it will be sent back to you and considered final sale and non-returnable.
Items returned without all original items are subject to a $10 restocking fee.
Yes! Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email. If you don’t have a printer, you can choose our printerless return option. Simply receive a QR code and take it to a participating drop-off location where the label will be printed for you. Please ship your item back within 3 working days to ensure your return is processed smoothly.
Yes! You can exchange items for a different size or color. Your new item will be shipped before we receive the returned one, and there is no shipping label fee for exchanges.
We also offer Shop Now and Shop Later options:
- Shop Now allows you to convert your return into store credit, letting you shop immediately without waiting for your return to process.
- Shop Later lets you convert your refund into store credit between the time of return submission and processing, so you can make another purchase when you're ready.
Refunds to your original payment method will be processed within 5-7 business days after we receive your return.
No, refunds are only processed to the original payment method used for the purchase.
Please contact us at info@senchidesigns.com with your order number and a photo of the item. We may also request photos of the packaging and packing slip.
While we provide the label, the cost of return shipping will be deducted from your refund. For international returns, customers must print their own return label and are responsible for covering the return shipping costs.
We accept returns on orders shipped within the US within 30 days of order fulfillment. Please ensure that tags are still intact and that items are unworn, unwashed, and undamaged. We cannot accept returns on items listed 'Final Sale'. All eligible returns must be accompanied with an original invoice or packing slip. The customer will be responsible for return shipping. To start your authorized return, please email info@senchidesigns.com and place your order # in the subject line. In the body of the email please list the items and reason for return.
We highly recommend using a shipping service that will provide a tracking number for your return. Senchi Designs is not responsible for lost or misrouted returns.