return / exchange / repair
Returns / Exchanges
14-day return policy: any unwanted items must be shipped back/postmarked within 14 days of delivery. Customer is responsible for returning shipping.
Items must be in new/unused condition, with original tags attached and accessories items included. Any items with visible signs of use, pet hair, or strong odors will be subject to a $10 restocking fee.
Exceptions to our return policy:
Items listed 'Final Sale' are ineligible for return or exchange.
International orders are ineligible for return or exchange.
Please use the link below to initiate the return process:
Receiving A Refund
All return requests that are shipped back within the 14-day time period will be refunded to the original form of payment. You will receive an e-mail confirming when the refund is issued. Senchi Designs reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.
Damaged / Defective Items
If an item received is classified as faulty and was received damaged, please contact us within 7 days of delivery. We'll do our best to remedy the situation.
If you are looking to repair a used item, please contact us. We can try to fix any damages for a reasonable fee, depending on the extent of the damage and the amount of use.
Please note that we are a very small operation and outdoor adventurers like yourself. We will do our best to meet the above standards in a timely manner.
While Polartec® Alpha is a highly specialized piece, please understand that the that durability and longevity of ultralight fabric requires attention and care, and is not built to withstand prolonged heavy use.