return / exchange / repair

Returns & Exchanges
  • Products ship within 2-3 business days, and can be returned or exchanged within 30 days of shipping.

  • Items must be in new/unused condition, with original tags attached and accessories items included. Any items with visible signs of use, or noticeable odors will not be accepted.

  • Processing exchanges for a different size are subject to very limited availability.

  • Once approved, all items must be shipped to Senchi Designs within 7 business days of receiving return approval.

  • Domestic customers responsible for return shipping, International customers are responsible for to/from shipping.

  • Items listed 'Final Sale' are ineligible for return or exchange.
RETURN PORTAL

 

Repairs
  • Defective or failed construction will be repaired for free.

  • We will also fix any damages for a reasonable fee, depending on the extent of the damage.

Notes

Please note that we are a very small operation and outdoor adventurers like yourself. We will do our best to meet the above standards in a timely manner.

While Polartec® Alpha® is a highly specialized piece, please understand that the that durability and longevity of ultralight fabric requires attention and care, and is not built to withstand prolonged heavy use.

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