return / exchange / repair
Returns & Exchanges
Senchi Designs has a 14-day return policy: any unwanted items must be shipped/ postmarked within 14 days of receipt. You are responsible for returning your item to us. Please use any recorded delivery service of your choice.
Items must be in new/unused condition, with original tags attached and accessories items included. Any items with visible signs of use, or noticeable odors will not be accepted.
Processing exchanges for a different size are subject to very limited availability.
Items listed 'Final Sale' are ineligible for return or exchange.
Please use the link below to initiate the return process:
RETURN PORTAL
Receiving A Refund
All returns that are shipped back within the 14-day time period will be refunded to the original form of payment. You will receive an e-mail confirming when the refund is issued. Senchi Designs reserves the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.
Repairs
If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt. If you are looking to repair a used item, please contact us. We can try to fix any damages for a reasonable fee, depending on the extent of the damage.
Notes
Please note that we are a very small operation and outdoor adventurers like yourself. We will do our best to meet the above standards in a timely manner.
While Polartec® Alpha® is a highly specialized piece, please understand that the that durability and longevity of ultralight fabric requires attention and care, and is not built to withstand prolonged heavy use.